Privacy Policy — chagee88

1. Introduction

This Privacy Policy ("Policy") describes how chagee88, operating the online gaming platform accessible at chagee88.one ("the Platform", "we", "us", "our"), collects, uses, stores, shares, and protects personal data belonging to registered members and visitors ("you", "your").

chagee88 is committed to handling personal data responsibly and in compliance with applicable data protection laws and international gaming authority standards governing data privacy in the online gaming sector. This Policy applies to all data collected through the Platform, its associated services, customer support interactions, and any communications between chagee88 and its members.

This Privacy Policy should be read alongside the chagee88 Terms & Conditions, which together govern the relationship between you and the Platform. If you have any questions about how chagee88 processes your personal data, please contact our support team via the live chat facility on the Platform.

2. Personal Data We Collect

chagee88 collects personal data that is necessary for the operation of the Platform, the fulfilment of our legal obligations, and the delivery of a high-quality gaming experience. The categories of personal data we collect include:

2.1 Registration Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (for mandatory age verification — you must be 21 or older);
• Residential address, including city and postcode (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya);
• Email address and mobile phone number;
• Username and encrypted password credentials.

2.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Malaysian IC, passport);
• Proof of current residential address (e.g., utility bill, bank statement dated within 3 months);
• Proof of payment method (e.g., screenshot of Touch 'n Go eWallet, Boost, or bank account in your name).

2.3 Financial Transaction Data

• Deposit and withdrawal records, including amount, currency (MYR), method, and timestamp;
• Payment method identifiers (e.g., partial e-wallet reference, bank account last digits) — chagee88 does not store full card numbers;
• Transaction history and account balance records.

2.4 Gaming Activity Data

• Game session records including titles played, bet amounts, outcomes, and session duration;
• Sportsbook betting records including markets, stakes, and settlement outcomes;
• Bonus and promotion usage history.

2.5 Technical & Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session timestamps, login history, and platform interaction logs;
• Cookie identifiers and similar tracking technologies (see Section 6).

2.6 Communications Data

• Records of live chat conversations, email correspondence, and support interactions between you and chagee88;
• Feedback, survey responses, or promotional communications where you have consented to receive them.

3. How We Use Your Personal Data

chagee88 uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and securing your chagee88 member account;
• Identity and age verification: Confirming that you meet the 21+ minimum age requirement and verifying your identity in accordance with KYC obligations;
• Payment processing: Facilitating MYR deposits and withdrawals via Touch 'n Go, Boost, DuitNow, FPX, and other supported methods;
• Platform operation: Providing access to casino games, sportsbook markets, promotions, and all other Platform features;
• Customer support: Responding to member enquiries, resolving disputes, and processing account-related requests;
• Legal compliance: Meeting anti-money laundering (AML), counter-terrorism financing (CTF), and data protection obligations;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, bonus abuse, and unauthorised account access;
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling indicators and administering responsible gaming tools;
• Platform improvement: Analysing aggregated usage data to improve the performance, design, and content of the Platform;
• Marketing communications: Sending promotional materials where you have given explicit consent — you may withdraw consent at any time.

4. Legal Basis for Processing

chagee88 processes personal data on one or more of the following legal bases depending on the nature and purpose of the processing:

• Contractual necessity: Processing required to perform the contract between you and chagee88 — including account operation, game provision, and payment processing;
• Legal obligation: Processing required to comply with applicable laws, including KYC, AML, and data retention requirements;
• Legitimate interests: Processing necessary for chagee88's legitimate business interests, including fraud prevention, security monitoring, and platform improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, including marketing communications and certain optional cookie categories — consent may be withdrawn at any time without affecting prior processing.

5. Sharing of Personal Data

chagee88 does not sell, rent, or trade your personal data to any third party for marketing purposes. Personal data may be shared with the following categories of recipient only to the extent necessary for the purposes described in this Policy:

• Payment service providers: Including Touch 'n Go, Boost, DuitNow, FPX gateway operators, Visa/Mastercard processing networks, and Malaysian banking partners (Maybank, CIMB, Public Bank, Hong Leong) — solely for transaction processing purposes;
• Identity verification services: Third-party KYC and AML screening providers engaged to assist with age and identity verification;
• Game software providers: Casino and sportsbook platform operators whose systems are integrated into chagee88, to the extent required for game delivery and dispute resolution;
• Regulatory and law enforcement authorities: Where disclosure is required by applicable law, court order, or regulatory direction;
• Professional advisors: Including legal counsel, auditors, and compliance consultants, under binding confidentiality obligations;
• Business successors: In the event of a merger, acquisition, or sale of all or part of chagee88's business, personal data may be transferred as part of that transaction subject to equivalent privacy protections.

6. Cookies & Tracking Technologies

chagee88 uses cookies and similar tracking technologies to operate the Platform, enhance user experience, and analyse Platform performance. Cookies are small text files stored on your device when you visit the Platform.

6.1 Categories of Cookies Used

• Strictly necessary cookies: Required for the Platform to function — including session management, chagee88 login authentication, and security tokens. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and remembered login state on trusted devices.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about Platform usage to improve performance and content.
• Marketing cookies: Used to deliver relevant promotional communications where you have consented. You may withdraw this consent at any time.

You may manage cookie preferences through your browser settings at any time. Disabling certain cookies may affect Platform functionality. Strictly necessary cookies cannot be disabled without preventing chagee88 from operating correctly.

7. Data Retention

chagee88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your membership and for a period of five (5) years following account closure;
• Financial transaction records: Retained for a minimum of seven (7) years to comply with anti-money laundering legislation;
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later;
• Communications records: Support correspondence retained for three (3) years from the date of the interaction;
• Technical and device logs: Retained for twelve (12) months from the date of generation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

8. Your Data Rights

Subject to applicable law, you hold the following rights in relation to your personal data held by chagee88:

To exercise any of the above rights, please contact chagee88 via the live chat facility or by email at [email protected]. We will respond within 30 days. Identity verification may be required before processing your request.

9. Data Security

chagee88 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and chagee88 servers;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing by independent specialists;
• Multi-factor authentication requirements for internal administrative systems;
• Automated monitoring systems for unusual login patterns and suspicious account activity.

10. Children's Privacy

The chagee88 platform is strictly intended for adults aged 21 years and above. chagee88 does not knowingly collect personal data from individuals under the age of 21. Registration requires age verification and mandatory KYC documentation confirming that the member meets the minimum age requirement.

If chagee88 discovers that personal data has been collected from an individual under the age of 21, all such data will be immediately deleted, the account will be permanently closed, and any deposited funds will be returned to their source. If you are aware of an underage individual using the Platform, please notify chagee88 immediately via the support channel.

11. Changes to This Privacy Policy

chagee88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. Material changes will be notified to registered members via the email address on file or through a prominent notice on the Platform prior to taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the chagee88 platform following the publication of any amended Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you should cease using the Platform and may contact support to request account closure.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way chagee88 handles your personal data, please contact us through the following channel:

We are committed to addressing your privacy concerns promptly and transparently. All data subject requests will be handled in accordance with applicable data protection law.